Customer information

Policies & customer support.

Understand the quotation process, flooring responsibilities and your consumer rights before proceeding.

The basis for using this website and arranging flooring supply, assessments and installation with February Flooring.

Different rules apply to faulty goods, unsuitable goods, installation problems, cooling-off cancellations and discretionary returns.

Delivery and collection arrangements are agreed for the confirmed product, quantity and project location.

Clear scope, professional assessment and agreed variations help protect your property and your flooring project.

Product warranties, installation responsibility and consumer rights are related but distinct.

How project information is used, what this website currently does, and how to raise a privacy concern.

A practical explanation of the storage used by this enquiry website.

A clear route for product, installation, quotation and privacy concerns.

Contact February Flooring about flooring supply, installation, trade projects, returns or an existing order.

How to raise a request for access to records and find the official PAIA procedures.

Location-based fees, confirmed manually before booking, and the full paid visit-fee credit for the assessed project.